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All For Naija Forums » Internet Discussions » Religion Discussion » Business & Jobs Discussion » Airport Customer Service Excellence 08026272323

Airport Customer Service Excellence 08026272323

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talentmoneyj


Boss
Boss
Great customer-service oriented airports know that they must push the limits in order to differentiate themselves from the pack.


To enable our airports to grow beyond today, we must adopt or reinvent a new set of service excellence rules. This course stresses the importance of getting senior and mid-management committed to implementing a culture of customer service excellence to be communicated to all employees across the organization.

This is a highly interactive course where participants will be encouraged to share their views, exchange ideas and partake in discussions and workshops.

The vision of an ideal customer service experience for all different categories of customers at the airport through a better understanding of their respective needs and the adoption of customer service excellence values at all levels within the organization.



How You Will Benefit
Focused attitude towards excellence initiated and driven by senior management throughout the entire organization.
Understand the principles of Customer Service Excellence
Describe the key steps of a Customer Service Program leading to the creation of a Quality Service Culture
Understand the process for measuring customer satisfaction



Designed for
Airport Managers
Airport Concessions
Global Airport Operators
Airline Managers


DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805




AVIATION INTERNATIONAL PROFESSIONAL EXAMS & CERTIFICATION COURSES/PROGRAMS,RECOGNISED BY ALL AIRLINES WORLDWIDE,WITH ANY OF THESE CERTIFICATION YOU ARE SURE TO GET AIRLINES JOBS FAST.*Airline Cabin Crew Training,Airline Call Center Training,Airline Customer Service,Airline Finance and Accounting Management,Airline Marketing,Airline Revenue Management,Airport Customer Service,Airport Operations,Cargo Customer Service,Cargo Marketing,Introduction to Air Transportation,Introduction to the Airline Industry,IATA Global Distribution Systems Fares and Ticketing Course,IATA Travel and Tourism Training-Travel Agents'Marketing Course,IATA Travel and Tourism Training Programme-Level 3:Stepping into Management, ,IATA/UFTAA Travel and Tourism Training Programme-Level 1:Foundation. DHAEWOOD AVIATION BUSINESS SCHOOL,30 LAGOS-ABEOKUTA EXP.CEMENT B/STOP, IKEJA LAGOS. 08026272323,08035050692,08075726805 ,
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